Upgrading an application version

Upgrading an application version downloads and installs a newer version of the application while using the same license. All utility roles have permissions to perform this task.

Important!  Upgrading can only move to newer versions, not older. To install an older version of an application, you must first uninstall the application, and then install the correct version. For more information, see Uninstalling an application and Installing applications on devices.

1. On a Devices / Device Group page (displays details of one device group), click the Applications tab.

   Tip:  You can also upgrade an application version from the Applications / Application page's (displays details of one application) Device List tab.

   Tip:  The information on this page automatically refreshes every 24 hours. To manually retrieve the newest information about the application, click Refresh.

2. To upgrade an application version on all devices in the group, from the dropdown menu, select Upgrade Version and click Perform Action.

   

   or

   To upgrade an application version on a single device, click the icon in the row and select Upgrade Version.

   

3. If necessary, select the application from the Application dropdown menu.

   

4. Select a version of the application to install from the New Version dropdown menu. Versions must be newer than the currently installed version. For Utility Managers, the only selectable application versions are those that have been approved by a Utility Tester.

   Tip:  If some devices in the device group have firmware versions that are incompatible with the application version being installed, the installation job fails on those devices, but runs on the other devices.

5. (Optional) Modify the time limit (in days) for the job with the Time Limit. The default value is 7 days.

   Important!  The default value is recommended for most networks. Contact Itron Support before editing this value. Most jobs complete within this time limit, but network usage and the utility environment can impact performance. If the Upgrade Version job is not completed when this time limit is reached, the job displays a status of Completed (if it was able to complete on some devices) or Failed (if it did not complete on any devices). For more information, see Jobs.

6. Click Upgrade Version.

   Troubleshooting:  If no response or a 500 error is returned for the job, it automatically enters a paused state. For more information on paused jobs, see Resuming or canceling paused jobs.