Disconnect
Close the meter's valve, halting the flow of gas or water to the customer's premises. This command also displays the meter's current service status.
Note: For Intelis Gas Meters whose security state is Ready to Secure, attempting to request security materials for valve commands results in an error message. Intelis Gas Meters must be in a security state of Command Secure or Full Secure to acquire the necessary security materials. Contact your ISM administrator to elevate the meter security state. For more information, see Understand Meter and ERT Security Levels.
Important! Understanding Intelis Gas Meter and Gen5 Intelis Gas Meter valve operations—circumstances in which you use them, significance of current valve status, and the caution you should take care to use—is required before performing any valve command. If you have not done so already, see Intelis Gas Meter and Gen5 Intelis Gas Meter Valve Commands before proceeding.
You must have Remote Disconnect permissions to perform this command.
Gen5 Intelis Gas MeterField | Description |
|---|---|
Endpoint ID | Type or scan the ID number of the device you are working with. This number is assigned to each device at the time of manufacture. It uniquely distinguishes the device from all others. |
| Disconnect | Press Yes or No to continue the operation with the following understanding: You are about to turn off the gas supply to this premises. |
Intelis Gas MeterField | Description |
|---|---|
Endpoint ID | Type or scan the ID number of the device you are working with. This number is assigned to each device at the time of manufacture. It uniquely distinguishes the device from all others. |
| Disconnect | Press Yes or No to continue the operation with the following understanding: You are about to turn off the gas supply to this premises. |
Warning | If you receive a warning message indicating that valve request failed due to a low battery or outside temperature condition, it is because either: The meter's battery status is reported as Bad (charge at 10 percent or less), or The meter measured its outside temperature to be outside operational temperature ranges. In these circumstances, Field Tools still attempts to complete thevalve command. If the valve won't operate–that is, if Field Tools rejects the initial command–then a second attempt can be made using an override. Warning! Override is for emergency uses only. This allows you to attempt to use the command even when minimum battery life and outside temperature conditions are not met. There are risks associated with using override. Before you continue, be sure to understand these risks. For more information, see Intelis Gas Meter and Gen5 Intelis Gas Meter Valve Operations. Press Yes to continue with the override command. Press No to stop using the override command. |
OpenWay Riva 500W ERT ModuleField | Description |
|---|---|
Endpoint ID | Type or scan the ID number of the device you are working with. This number is assigned to each device at the time of manufacture. It uniquely distinguishes the device from all others. |
Disconnect | Press Yes or No to continue the operation with the following understanding: You are about to turn off the water supply to this premises. |
OpenWay Riva Intelis Gas MeterField | Description |
|---|---|
| Endpoint ID | Type or scan the ID number of the device you are working with. This number is assigned to each device at the time of manufacture. It uniquely distinguishes the device from all others. |
Disconnect | Press Yes or No to continue the operation with the following understanding: You are about to turn off the water supply to this premises. |